Terms of Service

Not for emergencies

SETHRIDA SMARTCARE is not an emergency service. If you have a medical emergency, call 112 or go to the nearest emergency department.

Your account

You must provide accurate information and keep your password confidential. You are responsible for activity on your account.

Bookings and payments

• Time slots are held for a limited period while you complete payment and are released if payment is not completed.
• Home-care requests are subject to assessment and are only confirmed once our care team confirms the visit.
• You may cancel or reschedule online up to 12 hours before an appointment. Refunds are handled according to our refund policy.
• Analytics projects begin after a quotation is accepted and paid.

Teleconsultation

Virtual consultations have limitations, and your professional may advise an in-person assessment. Prescriptions and referrals are issued at the professional's clinical discretion.

Acceptable use

Do not misuse the platform, upload malicious files, attempt to access other users' information, or upload data you are not authorised to share.

Data you submit for analysis

You confirm you have the right and any necessary approvals (including ethical approval where applicable) to share datasets with us, and that direct identifiers have been removed where possible.

Changes

We may update these terms and will notify registered users of material changes.