Teleconsultation
See a healthcare professional, without the waiting room
Book a secure video consultation with a qualified, verified healthcare professional. Get advice, a treatment plan, prescriptions or referrals where appropriate — and your notes in your dashboard afterwards.
Teleconsultation is not for emergencies. In an emergency call 112.
- Verified, licensed professionals
- Encrypted, private consultations
- Works on mobile data
- Notes and documents saved to your account
Choose your service
General Medical Consultation
Advice, assessment and treatment guidance for everyday health concerns.
Primary Healthcare
Routine check-ins, screening advice and preventive care planning.
Women's Health
Confidential consultations on reproductive, maternal and general women's health.
Child Health
Guidance on your child's growth, illness, nutrition and development.
Chronic Disease Management
Ongoing support for hypertension, diabetes and other long-term conditions.
Lifestyle & Wellness
Sleep, stress, weight and lifestyle changes for better long-term health.
Health Education
Understand a diagnosis, test result or treatment plan in plain language.
Follow-up Consultation
A shorter review after a previous SETHRIDA SMARTCARE consultation.
How it works
- 1Choose a consultation type
- 2Pick a professional, date and time
- 3Pay with Mobile Money or card
- 4Join from your phone or computer
- 5Receive notes, prescriptions or referrals
- 6Book a follow-up in a tap
Common questions
How do I book a teleconsultation?
Choose “Book a Service”, select Teleconsultation, pick a service and professional, choose a date and time, then pay securely. You'll get a confirmation by email and SMS, and the “Join consultation” button appears in your dashboard shortly before your appointment.
Can I reschedule or cancel?
Yes. From your dashboard you can reschedule or cancel up to 12 hours before your appointment. Closer to the time, please contact us and we'll help.
Which payment methods do you accept?
Mobile Money (MTN MoMo, Telecel Cash, AirtelTigo Money), Visa and Mastercard. You'll receive a receipt for every payment.